My Resume

Ricky Rodriguez

Leesburg, VA 20175, USA

Phone: 540-668-6752

E-mail: rickyrod@rickyrod.com

Web: http://www.rickyrod.com

Twitter @rickyrod

 

OBJECTIVE: Career where application programming, web development, financial, technical, analytical and/or customer service skills will be used in a remote or on-site work environment.

 

TECHNICAL PROFICIENCY: Extensive experience in the customer support and use of web applications. Knows CSS, HTML5, WordPress, Squarespace, Javascript and JAVA. Financial experience with non-profit tax accounting and large-scale credit card processing and bank reconciliation. Possesses demonstrated leadership, supervisory skills, and an analytical aptitude with a customer-centered focus. Active TS clearance.

 

EMPLOYMENT EXPERIENCE:

 

PRESIDENT/OWNER – RICKYROD.COM                                     9/1994 to date

Leesburg, VA

Uses WordPress, Squarespace, HTML, XML, Javascript, CSS, Adobe CS suite and CSS to develop and maintains websites from start to finish. Portfolio of work at RICKYROD.COM.

 

TREASURER, BOARD MEMBER –  West Virginia Rivers Coalition         9/2007 to 8/2017

Charleston, WV

Served in a volunteer capacity as treasurer and board member. Guided all aspects of organizations finances especially taxes.  Revenue more than doubled during tenure on board.

 

CUSTOMER SERVICE REPRESENTATIVE – Roadstar Internet               4/2007 to 5/2008

Leesburg, VA

Resolved customer e-mail, billing, sales and technical issues. Programmed Yagi, Alverion, YDI and Etheramp wireless microwave antennas and routers.

 

REVENUE ANALYST – AOL                                             9/1997 to 1/2001

Herndon, VA

Collected and compiled billing data to analyze and report on monthly membership billing revenue. Created new credit card Processing Divisions. Created automated methods to collect credit card delinquencies.

 

FRAUD ANALYST – AOL                                               9/1995 to 9/1997

Herndon, VA

Handled escalated fraud issues sent from departments throughout the organization.  Maintains and creates statistical summaries of types of fraud. Illustrates monetary losses due to fraud. Lead developer for the fraud department operations manual. Developed detailed training curriculum and presentation for resolution of customer online fraud problems.  Awarded for productivity by management and through peer revue process.

 

CUSTOMER RELATIONS REPRESENTATIVE – AOL                           2/1994 to 9/1995

Vienna, VA

Handled billing, sales and technical support calls for America Online’s online service.  Awarded for top achievement in sales. Promoted to 2nd level resolution within a year.

 

TROUBLE ANALYST  1/1990 to 12/1993

US West Communications, Rockville, MD.

Documented, dispatched, resolved and verified US Government problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.

 

EDUCATION:

Northern Virginia Community College; Annandale, VA

  • Asociate of Science Information Technology – Summer 2018
  • Programming Certification – Fall 2017
  •  Web Development Certification – fall 2018

Studies in calculus, Java, SQL, Adobe Creative Cloud, Web design, CSS, HTML5, JavaScript MS Office Suite.

UNIVERSITY OF MARYLAND; College Park, MD. – M.S. in Telecommunications Management

COMPUTER LEARNING CENTER; Springfield, VA. – Diploma in Computer Programming

UNIVERSITY OF MARY WASHINGTON; Fredericksburg, VA. – B.A., History, Teaching Certification

 

Other Information: Overall lifetime GPA over 3.5. Once led a 21 day expedition down the Grand  the Grand Ca with 15 others. US citizen. References availableavailable.

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