Leesburg, VA 20175, USA
OBJECTIVE: Career where technical and analytical skills will be used in a work environment.
TECHNICAL PROFICIENCY: Extensive experience in the support and use of applications for advanced computer and communications hardware, and software. Possesses demonstrated leadership and supervisory skills, and analytical aptitude with a customer-centered focus.
RICKYROD.COM – Web Developer 9/1994 to date – Leesburg, VA
TREASURER West Virginia Rivers – 9/2007 to date – Charleston, WV Serve in a volunteer capacity as treasurer and board member. Guide all aspects of organizations finances. Revenue has more than doubled since joining board.
CUSTOMER SERVICE Roadstar Internet 4/2007 to 5/2008 – Leesburg, VA
Resolved customer connectivity, e-mail, billing, sales and technical issues over the phone. Provisions Yagi, Alverion, YDI and Etheramp wireless microwave antennas and programs routers.
America Online Inc 2/1994 to 1/2001 – Herndon VA
Analyzed customer billing data as revenue analyst, resolved customer fraud issues as fraud analyst and as a customer relations representative handled billing, sales and technical support calls for America Online’s online service.
TROUBLE ANALYST 1/1990 to 12/1993 US West Communications, – Rockville, MD.
Documented, dispatched, resolved and verified US Government problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.
NVCC Loudoun; Pursuing ASIT – Java, SQL, Photoshop, Web design, MS Office Suite
UNIVERSITY OF MARYLAND; College Park, MD. – M.S. in Telecommunications Management
COMPUTER LEARNING CENTER; Springfield, VA. – Diploma in Computer Programming
MARY WASHINGTON COLLEGE; Fredericksburg, VA. – 1981: B.A., History, Teaching Certification
Other Information: An expert kayaker and Yoga Teacher with an Overall GPA of 3.4. Has 25 years of experience in computers and telecommunications. Currently taking JAVA class. In 2006 led a 21 day expedition down the Grand Canyon. US citizen. Serves on Board of West Virginia Rivers as Treasurer. References available.