Leesburg, VA 20175, USA
OBJECTIVE: Web development, Web design and Internet support.
TECHNICAL PROFICIENCY: Experience in the support and use of applications for web development and design, and JAVA application programming. Possesses demonstrated leadership and supervisory skills, and analytical aptitude with a customer-centered focus.
RICKYROD.COM – Web Developer 9/1994 to date – Leesburg, VA
TREASURER West Virginia Rivers – 9/2007 to 8/2017 – Charleston, WV Served in a volunteer capacity as treasurer and board member. Guided all aspects of organizations finances. Revenue more than tripled since joining board.
CUSTOMER SERVICE Roadstar Internet 4/2007 to 5/2008 – Leesburg, VA
Resolved customer connectivity, e-mail, billing, sales and technical issues over the phone. Provisions Yagi, Alverion, YDI and Etheramp wireless microwave antennas and programs routers.
America Online Inc 2/1994 to 1/2001 – Herndon, VA
Analyzed customer billing data as revenue analyst, resolved customer fraud issues as fraud analyst and as a customer relations representative handled billing, sales and technical support calls for America Online’s online service.
TROUBLE ANALYST 1/1990 to 12/1993 US West Communications, – Rockville, MD.
Documented, dispatched, resolved and verified US Government problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.
NVCC Loudoun; Pursuing ASIT, Web Design Cert. Application Programming Cert. – Java, SQL, Photoshop CC, Web design, MS Office Suite, CSS, HTML5, Bootstrap
UNIVERSITY OF MARYLAND; College Park, MD. – M.S. in Telecommunications Management
COMPUTER LEARNING CENTER; Springfield, VA. – Diploma in Computer Programming
UNIVERSITY OF MARY WASHINGTON ; Fredericksburg, VA. – B.A., History, Teaching Certification
Other Information: An expert kayaker and Yoga Teacher with an Overall GPA of over 3.4. Has over 25 years of experience in computers and telecommunications. Currently taking Web Design II class with a grade of 100%. In 2006 led a 21 day expedition down the Grand Canyon. US citizen. References available.