Leesburg, VA 20175, USA
OBJECTIVE: Career where application programming, web development, financial, technical, analytical and/or customer service skills will be used in a remote or on-site work environment.
PRESIDENT/OWNER – RICKYROD.COM 9/1994 to date
TREASURER, BOARD MEMBER – West Virginia Rivers Coalition 9/2007 to 8/2017
Served in a volunteer capacity as treasurer and board member. Guided all aspects of organizations finances especially taxes. Revenue more than doubled during tenure on board.
CUSTOMER SERVICE REPRESENTATIVE – Roadstar Internet 4/2007 to 5/2008
Resolved customer e-mail, billing, sales and technical issues. Programmed Yagi, Alverion, YDI and Etheramp wireless microwave antennas and routers.
REVENUE ANALYST – AOL 9/1997 to 1/2001
Collected and compiled billing data to analyze and report on monthly membership billing revenue. Created new credit card Processing Divisions. Created automated methods to collect credit card delinquencies.
FRAUD ANALYST – AOL 9/1995 to 9/1997
Handled escalated fraud issues sent from departments throughout the organization. Maintains and creates statistical summaries of types of fraud. Illustrates monetary losses due to fraud. Lead developer for the fraud department operations manual. Developed detailed training curriculum and presentation for resolution of customer online fraud problems. Awarded for productivity by management and through peer revue process.
CUSTOMER RELATIONS REPRESENTATIVE – AOL 2/1994 to 9/1995
Handled billing, sales and technical support calls for America Online’s online service. Awarded for top achievement in sales. Promoted to 2nd level resolution within a year.
TROUBLE ANALYST 1/1990 to 12/1993
US West Communications, Rockville, MD.
Documented, dispatched, resolved and verified US Government problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.
Northern Virginia Community College; Annandale, VA
- Asociate of Science Information Technology – Summer 2018
- Programming Certification – Fall 2017
- Web Development Certification – fall 2018
UNIVERSITY OF MARYLAND; College Park, MD. – M.S. in Telecommunications Management
COMPUTER LEARNING CENTER; Springfield, VA. – Diploma in Computer Programming
UNIVERSITY OF MARY WASHINGTON; Fredericksburg, VA. – B.A., History, Teaching Certification
Other Information: Overall lifetime GPA over 3.5. Once led a 21 day expedition down the Grand the Grand Ca with 15 others. US citizen. References availableavailable.