Ricky Rodriguez
12959 Crest Lane
Purcellville, VA 20132, USA
Phone: 540-668-6752
E-mail: cr_rodriguez@alumni.umw.edu
Web: http://www.rickyrod.com
OBJECTIVE: Career where technical and analytical skills will be used in a work environment.
TECHNICAL PROFICIENCY: Extensive experience in the support and use of applications for advanced computer and communications hardware, and software. Possesses demonstrated leadership and supervisory skills, and analytical aptitude with a customer-centered focus.
EMPLOYMENT EXPERIENCE:
RICKYROD.COM – Web Developer 9/94 to date
12959 Crest Lane Purcellville VA 20132
Uses WordPress, Squarespace, HTML, Javascript, Adobe CS suite and CSS to develop and maintains websites like rickyrod.com, buy-sellvahomes.com, fgsleesburg.com, collinsconsulting-us.com and harpersferryoutdoorfestival.org.
CONFLUENCE YOGA 9/05 to date
12959 Crest Lane Purcellville VA 20132
Moves individuals from the physical to the emotional and the spiritual using calm words and encouragement during a series of yoga poses taught in the power vinyasa style. Shows how physical, emotional and spiritual resistance can be a fertile compost for personal growth.
CUSTOMER SERVICE
Roadstar Internet 4/07 to 5/08
604 S. King Street, Suite 200, Leesburg, Virginia 20175
Resolves customer connectivity, e-mail, billing, sales and technical issues over the phone. Provisions Yagi, Alverion, YDI and Etheramp wireless microwave antennas and programs routers.
America Online Inc 2/94 to 1/01
381 Elden St. Herndon VA 22070
Analyzed customer billing data as revenue analyst, resolved customer fraud issues as fraud analyst and as a customer relations representative handled billing, sales and technical support calls for America Online’s online service.
TROUBLE ANALYST 1990-93
US West Communications, Rockville, MD.
Documented, dispatched, resolved and verified US Government problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.
EDUCATION:
UNIVERSITY OF MARYLAND; College Park, MD. 1997: M. S. in Telecommunications Management
COMPUTER LEARNING CENTER; Springfield, VA 1983: Diploma in Computer Programming
MARY WASHINGTON COLLEGE; Fredericksburg, VA 1981: B.A., History, Teaching Certification
Other Information: An expert kayaker and Yoga Teacher with an Overall GPA of 3.4. Has 25 years of experience in computers and telecommunications. In 2006 led a 21 day expedition down the Grand Canyon. US citizen. References available.
